Privacy Policy & Legal

Terms & Conditions When Investing In Consulting, Training or Education

Please ensure that you choose to invest wisely with us. There are no refunds made available to you due to change of mind. All programs, training programs and education sessions (and other such services provided by Rachael O’Connor, Psychologist) are based on you and your company doing ‘the work’ and implementing the training/consulting/education as required in order for you to achieve the result you require.

PRIVACY NOTICE – YES. The ‘boring’ GDPR compliant stuff & things that we have to have in place in order for us to get to know each other!

I give out free content and generally, in exchange, I ask for your email address in exchange. What this does for me, is it allow me to show up in your inbox, continuously adding VALUE and wanting to help support, motivate and inspire you in your marketing endeavours. So you will find forthwith the Privacy Notice so you can SO AWARE of what I do.

Issue no: 1

Issue date: February 2020

Rachael O’Connor, Psychologist provides online help, resources and services to interested people. The privacy and security of our audience and clients are of paramount importance, so we’re committed to protecting the data you share with us. This private notice explains how Rachael O’Connor, Psychologist processes information that can be used to directly or indirectly identify an individual (“personal data”) collected through the use of our website and services.

For the purposes of this notice, the term ‘visitor’ will be used to encompass all the types of people interacting with Rachael O’Connor, Psychologist including site visitors, clients & customers.

Any information stored by Rachael O’Connor, Psychologist is treated as confidential. All information is secured and accessed only by authorised personnel, with appropriate security measures in place to protect against breach or loss.

  1. Collection and use
  2. 1 Email & personal details

If you are a visitor to our website (or other domains:, you will be offered various downloads, offers or services. Should you choose to access a part of Rachael O’Connor, Psychologist that is not freely available, e.g. a lead-gen offer or paid product, you will be asked to provide your email address and agree to receive ongoing (relevant) communications.  If you do not grant the requested consent, accessing the special offers may not be possible.

Depending on which offer you are accessing, your data will be processed in one or more of the following ways:

  1. Added to Rachael O’Connor, Psychologist email marketing list on Active Campaign, who themselves adhere to privacy laws with strong security. When you open or click links in our emails, your action will be automatically noted so that Rachael O’Connor, Psychologist can serve you better.  View their safeguards here
  2. Processed as a payment through Active Campaign our ecommerce and paid product delivery solution, who themselves adhere to privacy laws with strong security. Review their policies here
  3. Payment securely processed by Paypal, who themselves adhere to privacy laws with strong security. Review their security here
  4. Recorded securely in the Rachael O’Connor, Psychologist membership site so you can log in and receive proper receipts. All proper precautions are in place, including multi-level security.

Credit card details processed by Rachael O’Connor, Psychologist itself, nor are they stored on Rachael O’Connor, Psychologist host servers.

2.2 Cookies

Cookies are temporary, small pieces of information sent to a visitor’s hard disk. They can’t run programs or deliver viruses, nor can they track your behaviour in alarming ways. The Facebook Pixel and Google Analytics are both cookies used by Rachael O’Connor, Psychologist, exclusively for the purpose of tracking which pages on Rachael O’Connor, Psychologist website you’ve visited and for how long. Rather than record that Mr A.User visited and did x, y, z, they function more to record that a visitor from country or IP address (e.g. Australia or 10. 52. 9. 54)  landed on this page, clicked this page next, and stayed for 5 minutes. These type of cookies are used by Rachael O’Connor, Psychologist to ensure we deliver content our visitors enjoy and find useful, as well as to create effective marketing campaigns.

If you are on Facebook or Instagram, they may result in you being shown our ads.

Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.

2.3 Links to other sites

Please be aware that when we link to other sites outside Rachael O’Connor, Psychologist, they are outside our sphere of influence. We cannot be held responsible for their content, nor their privacy notices.

2.4 Right to review & update

If you wish to inquire about your personal data held by Rachael O’Connor, Psychologist, please email

  1. Retention & deletion

3.1 Automated unsubscribe

At the bottom of every email sent by Rachael O’Connor, Psychologist, you will see an ‘unsubscribe’ link. This stops all automated communications to you from Rachael O’Connor, Psychologist, including support for paid products & services.

3.2 Manual unsubscribe

If you are a client of Rachael O’Connor, Psychologist and we have a working relationship, hitting unsubscribe does not cease communications, particularly if we are mid-project. These communications are 1:1, normal-type between professionals and stop at completion of project.

3.3 Right to be forgotten

You have the right to request ALL your data is stripped of personal identifiers. As a general subscriber, this means you’d be deleted from the list.  If you’ve bought a product, your private data will be replaced with generic, non-identifying numbers (such as ‘buyer 24’)

  1. Information from children

We are committed to protecting the privacy of children. Our offerings are generally not designed for or directed to children, and are only for use by individuals who are 18 years and older. On our Website, we do not collect personal data from any person we actually know is under the age of 18. In the online space particularly, parents or guardians are urged to participate in their children’s exploration of the Internet and to teach their children about protecting their personal information while online.

  1. Acceptance of these conditions

We have the right to assume all visitors have carefully read this notice, particularly when they are explicitly agreeing to its terms. If someone does not agree with this policy, they should refrain from using our website or offers. We have the right to update our privacy notice as necessary, and this will be reflected with versioning details as per the top of this notice.

  1. Sharing of personal information

At no time other than disclosed in 2.1 above (for required processing) will we share your data. This includes selling or renting it to 3rd parties.

  1. Our legal obligation to disclose personal information

We will reveal a visitor’s personal information without their permission only when we are required to by law.

  1. Further information or action

If you have questions regarding Rachael O’Connor, Psychologist privacy notice, then please contact us at


Terms & Conditions

This site gives you an opportunity to browse and purchase products & services offered by Rachael O’Connor, Psychologist.

These terms and conditions govern your use of this site, as well as Rachael O’Connor, Psychologist products & services, and form a binding contractual agreement between you and us.

If you have any questions before purchasing a product or engaging Nicola’s services, please contact us at

All products are intended for people aged 18 and over.

General disclaimer

All Rachael O’Connor, Psychologist products are intended for general education and information purposes only. Nothing on the site or in products/services provided should be interpreted as legal, medical, tax or other professional advice.

Any testimonials are not to be taken as a guarantee that you will get the same results. There are many factors influencing your success.

You acknowledge and agree that Rachael O’Connor, Psychologist and its representatives are not responsible for decisions you make, or losses that may arise.

Affiliate links

At times, affiliate links are included throughout Rachael O’Connor, Psychologist site and/or products. These are only ever for services and products Rachael O’Connor, Psychologist wholeheartedly endorses and uses. Such links will be disclosed in each individual piece.

Refunds & cancellations

The refunds and cancellation terms are as follows:

Product/Service Cancellation Refund
Free stuff from website n/a n/a
Workshops/courses/mastermind programs n/a No refund applicable outside of statutory rights
Consulting/strategy service calls Cancellations & res-scheduling self-managed via Acuity confirmation link. No refund applicable outside of statutory rights


Business details
Except where stated, all prices are in AUD

Trading name: The Trustee for The Therapy Spot Trading Trust

ABN: 25753179906

Country: Australia


Contacting us

Rachael O’Connor welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday. Post: Attn: Privacy Policy, 6/1150 Gold Coast Highway, PALM BEACH  QLD  4221 E-mail: